| Premier Toyota Customer FAQ'S | |
| 1. What is Premier Toyota's 1-800 number? 1-866-255-1562 | |
| 2. What is the TMS helpline / customer service? 1-800-874-8822 | |
| 3. What is the TMS Roadside Assistance number? For a certified vehicle call: 1-800-297-0486 For (TAC) Toyota Auto Care call: 1-800-444-4195 |
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| 4. What is the title transfer time on a cash or finance deal? You will receive your title by mail within 28 days. It will be in a Premier Toyota envelope stamped with "Import Documents". | |
| 5. What is the process to receive lease tags and what is the timeline? Title clerk will contact you when your tags have arrived. They will arrive within 30 days. You can pick them up at the front desk. | |
| 6. What is the oil change coupon process? Call and schedule your service appointment. Bring the coupon in at the time of your service appointment and present it to the service advisor. | |
| 7. What is the body shop process at Premier Toyota? Call Premier Toyota and ask for a service advisor. | |
| 8. What is the car rental process? Call Premier Toyota and ask for the car rental department. Our rental department will verify what we have available for you to rent and place on reserve. It is recommended that you reserve your vehicle one week in advance to pick up. At the time of pick up you must have a valid driver's license, major credit card, and be 21 years of age. | |
| 9. What is the car wash process? Bring your car in to Premier Toyota's service department and a service advisor will run it through the car wash for you. | |
| 10. What is the TMS payment number? 1-800-874-8822 | |
| 11. Where can I mail my payment to? | |
| The payment addresses below serve the following states: | |
| Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Tennessee and Wisconsin. | |
| Finance | |
| Toyota Financial Services P.O. Box 5855 Carol Stream, IL 60197-5855 |
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| Lease | |
| Toyota Financial Services P.O. Box 4102 Carol Stream, IL 60197-4102 |
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| 13. Can I pay my bill online? | |
| To use Pay Online, you'll need your full bank account number, including your bank's routing number. | |
| To start using Pay Online, follow these steps: | |
| 1. Log in to your TFS Account on the Resource Center Home page. | |
| 2. Click "Payments" at the top and then on "Enroll in Online Payments". |